San Antonio Protection Services

Purpose

The purpose of this Privacy Policy (“Privacy Policy” or “Privacy Notice”) is to summarize the ways in which San Antonio Protection Services, LLC, (referred to as SAPS) our affiliates, and all of our brand names and branded services (collectively “SAPS”, “we”, “our”, “us”), collects, maintains, and uses the personal information of users of this website (“Site”), who contact our customer service representatives, fill out online order forms or information request sheets, download and use browser extensions or applications created by us, and provide information to our sales agents (“user”, “you”, “your”). Please feel free to contact us by email at support@saps.biz or by mail at San Antonio Protection Services: PO Box 692356, San Antonio, TX 78269 with any questions or concerns about this Privacy Notice or the information we gather about you.

 

How We Collect Your Information

We gather information about you when you interact with our services, including when you use our websites, contact our customer service representatives, fill out alarm service agreements, schedules of protection, or online order forms, download and use browser extensions or applications created by us, and provide your information to our sales agents (collectively, “Customer Information”). We also use cookies and pixel tags to track your usage of our services. We also use online order forms and information request sheets to obtain information from you that is necessary to process your orders and provide you with requested information. When you call the numbers on our websites and speak with our customer service representatives, we collect information provided during calls to ensure the best quality of service and the correct processing of your orders and requests.

 

Customer Information we gather about you may contain personally identifiable information. For an explanation of how we use Customer Information, including personally identifiable information, please see the section below titled “How We Use Customer Information.”

 

Information We Collect

Below is a list of the types of Customer Information that we may collect as you interact with our services:

• Customer Contact Information.

• Private Customer Information.

• Customer Order Information.

• Demographic Information.

• Website Usage Information.

• Proprietary Analytics.

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Security Measures

We have implemented a variety of encryption and security technologies and procedures to protect information stored in our computer systems from unauthorized access. We also maintain procedural safeguards that restrict access to Your Customer Information to employees (or people working on our behalf and under confidentiality agreements) who need to know Your Customer Information to provide the products and services that You request.

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Additional PCI Requirement as a Service Provider.

We acknowledge to our customers that we are responsible for the security of cardholder data we possess or otherwise store, process, or transmit on behalf of the customer, or to the extent that we could impact the security of the customer’s cardholder data environment.

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How We Use Customer Information

We use your Customer Information to process your orders and requests and to provide you with the products and services you desire. In addition, we use information that we collect about you or that you provide to us, including any Customer Information:

• To present our services and to otherwise carry out, evaluate, market, analyze, personalize, and improve our services, which may include storing your information and providing access and sharing of your information with our agents, vendors, suppliers, affiliates, third-party service providers, advertisers and other third parties.

• To operate any applications or browser extensions we create, to maintain records of your use of these applications or browser extensions, and to analyze and evaluate these applications or browser extensions to determine if we should develop and/or release additional applications or extensions.

• To contact you via email, SMS, and telephone calls about the Services, your account, events, services, or products that we think might be relevant or of interest to you.

• For any other purpose stated in this Privacy Notice. 

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How We Share Customer Information

We may share your Customer Information with third parties to complete your purchases of products and services. The extent to which we use and share your Customer Information depends upon the nature of and purpose for which we use and share it. A summary of how we share your Customer Information with third parties is detailed in the list below. By using our services, you agree that we may transfer your Customer Information to third parties in order to fulfill the purposes for which you have provided your Customer Information. 

• With Third-Party Product and Service Providers.

• To Prevent Fraud and Scams.

• For Legal and Other Purposes. 

• Comply with any subpoena, court order, or legal process, including to respond to any lawful government or regulatory request.

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SMS Terms and Conditions

SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

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1 SMS For Consent Communication

The Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2 Types of SMS Communications If you have consented to receive text messages from SAPS, you may also receive text messages related to: scheduling, appointment reminders, billing inquiries.

For Example: Hello Thank you for contacting San Antonio Protection Services, how can we help you? Reply Stop to opt-out at any time. Message and data rates may apply, for assistance, text Help" or email support@saps.biz.

3 Message Frequency: Our SMS message frequency will be from 50 to 1000 text messages daily across all users.

4 Potential Fees for SMS Messaging: Many carriers charge a fee for each message sent or received. This can vary depending on the carrier's pricing structure and whether the message is sent domestically or internationally.

5 Opt-In Method: Customer will Opt-In for SMS messaging from SAPS through intake forms on their website located at SanAntonioProtection.com, this agreement for SMS will not be shared with third parties for marketing purposes.

6 Opt-out: Customer will be able to opt out of SMS messaging from SAPS by replying STOP at any time to any received SMS message, once opted-out they will receive no further SMS communication. They can Opt back In at any time by replying START.